Case Studies
John Lewis Partnership Oxford Street

Value: £65m Duration: 34 months

The refurbishment, upgrading and expansion of the Oxford Street John Lewis store was the most complex and intensive retail project undertaken in a ‘live’ trading environment.

The project included major structural works to form two new escalator atrium core areas, including 24 of the largest escalators installed in the UK. This was in addition to reconfiguring department layouts, renewing the majority of shop fitting equipment, wall, floor, and ceiling finishes.

Asbestos is to be expected in a structure of this age and the identification, discovery and removal played a significant part in the planning and execution of the works in the store. Two existing escalator cores were removed, a new internationally designed food hall was created in the basement, new entrances formed, restaurants and coffee shops were constructed. Extensive works were undertaken to the staff and administration areas, including significant office fit-out to the top floors, to the highest standards.